Problem Receiving Attachments From One User

[Mitch Strickland]

I am using Eudora 6.2 on Mac OS X 10.3.6. My ISP is Earthlink. Everything is running perfectly except I can not see the attachments from one friend. I have never been able to see attachments that my friend has sent. He is using a Windows XP computer with Office XP Pro (MS Exchange 6) at a Fortune 500 company.

A good example of the problem is:
He received a photo attached to an e-mail message today. He forwarded that message with attachment to over 20 people. All of them could see the photo except me. I asked him to save the photo to his desktop and resend it to me attached to a new e-mail message. I still can not see the attachment in any way.

With full headers turned on, Eudora displays the following for the "new e-mail" message:

Return-Path: <Howard.Green@bigcompany.com>
Received: from SATLRCCDLCN02. bigcompany.rl.bigcompany.com ([205.174.22.21])
by augustus.mspring.net (Earthlink Mail Service) with ESMTP id 1czU9Ihp3Nl5sN0
for <lists@strickland.com>; Thu, 2 Dec 2004 11:50:10 -0500 (EST)
Received: from satladmdlmb08.bigcompany.rl.bigcompany.com ([10.64.219.100]) by SATLRCCDLCN02.bigcompany.rl.bigcompany.com with Microsoft SMTPSVC(5.0.2195.5329);
Thu, 2 Dec 2004 11:49:05 -0500
X-MimeOLE: Produced By Microsoft Exchange V6.0.6487.1
content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----_=_NextPart_001_01C4D88E.D5276295"
Subject: New Email
Date: Thu, 2 Dec 2004 11:49:04 -0500
Message-ID: <CE5FC4E811F1424792D02B5145A1965A465A8F@satladmdlm b08.bigcompany.rl.bigcompany.com>
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <CE5FC4E811F1424792D02B5145A1965A465A8F@satladmdlm b08.bigcompany.rl.bigcompany.com>
Thread-Topic: New Email
Thread-Index: AcTYjtLl1UCD3bDQTySOWwulGIaScg==
From: "Green, Howard" <Howard.Green@bigcompany.com>
To: "Mitch Strickland" <lists@strickland.com>
X-OriginalArrivalTime: 02 Dec 2004 16:49:05.0121 (UTC) FILETIME=[D5724D10:01C4D88E]

As you can see there is no hint of an attachment except for the line, "X-MS-Has-Attach: yes." There are no attachments in my Attachments Folder, etc.

I have also turned on logging with a very large (1GB) buffer. The log appears to show the message being received with an attachment. yet the attachment never appears in Eudora. The following is the top and bottom of the log when I received the "new e-mail" message again. I have edited most of the attachment file out.

Thu Dec 02 11:52:14 2004
26010624 262144:3.47.44 DNS Lookup of "pop.business.earthlink.net"
26010624 262144:0.0.0 198.185.2.136 (1)
26010624 262144:0.0.0 Connecting to 198.185.2.136:110
26010624 262144:0.0.2 Connected to 198.185.2.136:110
26010624 32:0.0.6 Rcvd: ñ+OK vpopper at EarthLink (EngDev) v1.6 2000/09/29 Virtual POP3 ready <postmaster@earthlink.net>\r\nî
26010624 32:0.0.7 Sent: ñCAPA\r\nî
26010624 32:0.0.11 Rcvd: ñ-ERR unimplemented\r\nî
26010624 32:0.0.11 Sent: ñUSER lists%strickland.com\r\nî
26010624 32:0.0.18 Rcvd: ñ+OK \r\nî
26010624 32:0.0.18 Sent: ñPASS xxxxxxxxxxxxxxxxxx\r\nî
26010624 32:0.0.22 Rcvd: ñ+OK strickm has 1 messages (3193803 octets).\r\nî
26010624 32:0.0.23 Sent: ñSTAT\r\nî
26010624 32:0.0.35 Rcvd: ñ+OK 1 3193803\r\nî
26010624 32:0.0.37 Sent: ñLIST\r\nî
26010624 32:0.0.41 Rcvd: ñ+OK 1 messages (3193803 octets)\r\nî
26010624 32:0.0.41 Rcvd: ñ1 3193803\r\nî
26010624 32:0.0.41 Rcvd: ñ.\r\nî
26010624 32:0.0.41 Sent: ñUIDL\r\nî
26010624 32:0.1.2 Rcvd: ñ+OK \r\nî
26010624 32:0.1.2 Rcvd: ñ1 1czU9Ihp3Nl5sN0\r\nî
26010624 32:0.1.2 Rcvd: ñ.\r\nî
26010624 2:0.1.2 pop.business.earthlink.net 110 (1)
26010624 32:0.1.2 Sent: ñRETR 1\r\nî
26010624 32:0.1.7 Rcvd: ñ+OK 3193803 octets\r\nî
26010624 32:0.1.7 Rcvd: ñReturn-Path: <Howard.Green@bigcompany.com>\r\nî
26010624 32:0.1.7 Rcvd: ñReceived: from SATLRCCDLCN02.bigcompany.rl.bigcompany.com ([205.174.22.21])\r\nî
26010624 32:0.1.7 Rcvd: ñ\tby augustus.mspring.net (Earthlink Mail Service) with ESMTP id 1czU9Ihp3Nl5sN0\r\nî
26010624 32:0.1.7 Rcvd: ñ\tfor <lists@strickland.com>; Thu, 2 Dec 2004 11:50:10 -0500 (EST)\r\nî
26010624 32:0.1.7 Rcvd: ñReceived: from satladmdlmb08.bigcompany.rl.bigcompany.com ([10.64.219.100]) by SATLRCCDLCN02.bigcompany.rl.bigcompany.com with Microsofî
26010624 32:0.1.7 Rcvd: ñt SMTPSVC(5.0.2195.5329);\r\nî
26010624 32:0.1.7 Rcvd: ñ\t Thu, 2 Dec 2004 11:49:05 -0500\r\nî
26010624 32:0.1.7 Rcvd: ñX-MimeOLE: Produced By Microsoft Exchange V6.0.6487.1\r\nî
26010624 32:0.1.7 Rcvd: ñcontent-class: urn:content-classes:message\r\nî
26010624 32:0.1.7 Rcvd: ñMIME-Version: 1.0\r\nî
26010624 32:0.1.7 Rcvd: ñContent-Type: multipart/mixed;\r\nî
26010624 32:0.1.7 Rcvd: ñ\tboundary="----_=_NextPart_001_01C4D88E.D5276295"\r\nî
26010624 32:0.1.7 Rcvd: ñSubject: New Email\r\nî
26010624 32:0.1.7 Rcvd: ñDate: Thu, 2 Dec 2004 11:49:04 -0500\r\nî
26010624 32:0.1.7 Rcvd: ñMessage-ID: <CE5FC4E811F1424792D02B5145A1965A465A8F@satladmdlm b08.bigcompany.rl.bigcompany.com>\r\nî
26010624 32:0.1.7 Rcvd: ñX-MS-Has-Attach: yes\r\nî
26010624 32:0.1.7 Rcvd: ñX-MS-TNEF-Correlator: <CE5FC4E811F1424792D02B5145A1965A465A8F@satladmdlm b08.bigcompany.rl.bigcompany.com>\r\nî
26010624 32:0.1.8 Rcvd: ñThread-Topic: New Email\r\nî
26010624 32:0.1.8 Rcvd: ñThread-Index: AcTYjtLl1UCD3bDQTySOWwulGIaScg==\r\nî
26010624 32:0.1.8 Rcvd: ñFrom: "Green, Howard" <Howard.Greenî
26010624 32:0.1.8 Rcvd: ñ@bigcompany.com>\r\nî
26010624 32:0.1.8 Rcvd: ñTo: "Mitch Strickland" <lists@strickland.com>\r\nî
26010624 32:0.1.8 Rcvd: ñX-OriginalArrivalTime: 02 Dec 2004 16:49:05.0121 (UTC) FILETIME=[D5724D10:01C4D88E]\r\nî
26010624 32:0.1.8 Rcvd: ñ\r\nî
26010624 32:0.1.8 Rcvd: ñThis is a multi-part message in MIME format.\r\nî
26010624 32:0.1.8 Rcvd: ñ\r\nî
26010624 32:0.1.8 Rcvd: ñ------_=_NextPart_001_01C4D88E.D5276295\r\nî
26010624 32:0.1.8 Rcvd: ñContent-Type: text/plain;\r\nî
26010624 32:0.1.8 Rcvd: ñ\tcharset="US-ASCII"\r\nî
26010624 32:0.1.8 Rcvd: ñContent-Transfer-Encoding: quoted-printable\r\nî
26010624 32:0.1.8 Rcvd: ñ\r\nî
26010624 32:0.1.8 Rcvd: ñ=20\r\nî
26010624 32:0.1.8 Rcvd: ñ\r\nî
26010624 32:0.1.8 Rcvd: ñ\r\nî
26010624 32:0.1.8 Rcvd: ñ------_=_NextPart_001_01C4D88E.D5276295\r\nî
26010624 32:0.1.8 Rcvd: ñContent-Type: application/ms-tnef;\r\nî
26010624 32:0.1.8 Rcvd: ñ\tname="winmail.dat"\r\nî
26010624 32:0.1.8 Rcvd: ñContent-Transfer-Encoding: base64\r\nî
26010624 32:0.1.8 Rcvd: ñ\r\nî
26010624 32:0.1.8 Rcvd: ñeJ8+IgUQAQaQCAAEAAAAAAABAAEAAQeQBgAIAAAA5AQAAAAAA ADoAAEIgAcAGAAAAElQTS5NaWNy\r\nî
26010624 32:0.1.8 Rcvd: ñb3NvZnQgTWFpbC5Ob3RlADEIAQ2ABAACAAAAAgACAAEEgAEAC gAAAE5ldyBFbWFpbAAyAwEFgAMA\r\nî
26010624 32:0.1.8 Rcvd: ñDgAAANQHDAACAAsAMQAEAAQALQEBIIADAA4AAADUBwwAAgALA DEABAAEAC0BAQmAAQAhAAAAQjEw\r\nî
26010624 32:0.1.8 Rcvd: ñNUVBRUZDNDIxOTk0RUIwNDhCQkFERDU2MTMxNzEAQQcBA5AGA LgIAAAyAAAACwACAAEAAAADACYA\r\nî
26010624 32:0.1.8 Rcvd: ñAAAAAAMANgAAAAAAQAA5AJViJ9WO2MQBHgA9AAEAAAABAAAAA AAAAAIBRwABAAAANAAAAGM9VVM7\r\nî
26010624 32:0.1.8 Rcvd: ñYT0gO3A9RGVsdGE7bD1TQVRMQURNRExNQjAtMDQxMjAyMTY0O TA0Wi03MDQ3MAAeAHAAAQAAAAoA\r\nî
26010624 32:0.1.8 Rcvd: ñAABOZXcgRW1haWwAAAACAXEAAQAAABYAAAABxNiO0uXVQIPds NBPJI5bC6UYhpJyAAAeABoMAQAA\r\nî
26010624 32:0.1.8 Rcvd: ñAAî
26010624 32:0.1.9 Rcvd: ñ4AAABHcmVlbiwgSG93YXJkAAAAHgAdDgEAAAAKAAAATmV3IEV tYWlsAAAAAgEJEAEAAADlAwAA\r\nî
26010624 32:0.1.9 Rcvd: ñ4QMAAEsKAABMWkZ1YYcwXwMACgByY3BnMTI1gjIDQ2h0bWwxA zD/AQMB9wqAAqQD5AcTAoAQA/8A\r\nî

....

26010624 32:0.34.27 Rcvd: ñfwBA3aNXRbMMQAD8fwBA3aNXRbMMAwD9fwAAAAALAP5/AAAAACo5\r\nî
26010624 32:0.34.27 Rcvd: ñ\r\nî
26010624 32:0.34.27 Rcvd: ñ------_=_NextPart_001_01C4D88E.D5276295--\r\nî
26010624 32:0.34.27 Rcvd: ñ.\r\nî
26010624 2:0.34.28 Successfully received Green, Howard, 12/2/04 11:49 AM -0500, New Email (1)
26010624 32:0.34.29 Sent: ñDELE 1\r\nî
26010624 32:0.34.45 Rcvd: ñ+OK \r\nî
26010624 32:0.34.45 Sent: ñQUIT\r\nî


Any thoughts on what might be causing this?

Thanks for your help in advance,

Mitch

[mdudziak]

Originally Posted by Mitch Strickland

I am using Eudora 6.2 on Mac OS X 10.3.6. My ISP is Earthlink. Everything is running perfectly except I can not see the attachments from one friend. I have never been able to see attachments that my friend has sent. He is using a Windows XP computer with Office XP Pro (MS Exchange 6) at a Fortune 500 company.

A good example of the problem is:
He received a photo attached to an e-mail message today. He forwarded that message with attachment to over 20 people. All of them could see the photo except me. I asked him to save the photo to his desktop and resend it to me attached to a new e-mail message. I still can not see the attachment in any way.

With full headers turned on, Eudora displays the following for the "new e-mail" message:

<SNIP>

Any thoughts on what might be causing this?

Thanks for your help in advance,

Mitch

The problem is this:

26010624 32:0.1.8 Rcvd: –Content-Type: application/ms-tnef;\r\n”
26010624 32:0.1.8 Rcvd: –\tname="winmail.dat"\r\n”


Your friend has his copy of Outlook set to send messages using Microsoft's proprietary 'tnef' format, which, since it is useless to you in Eudora is deleted by default. You can get Info on the Eudora application in the Finder and under the 'Plug-Ins' section, UNcheck the 'Discard ms-tnef files' option.

Now you will be able to see the winmail.dat file, but since it is proprietary Microsoft c#$p it will be of little use to you. There is an application out there called TNEf's Enough which will help you read them. See:

http://www.joshjacob.com/macdev/tnef/

The best bet would be for your friend to set his copy of Outlook to use an Internet standard for sending attachments instead of the proprietary MS format.


Regards,
Matt

[Mitch Strickland]

Thanks you for your help.

I found the instructions for changing Outlook to not send TNEF messages on Microsoft's support site.

http://support.microsoft.com/default...b;en-us;830302

Mitch